FAQ
Ordering
Do you offer installation services?
We work with trusted installers and can help connect you with professionals in your area.
Where do you deliver?
We deliver across South Australia and can arrange interstate shipping for larger orders. and you are welcome to pick up order from our local warehouse.
Can I see the products before buying?
Yes! Visit our warehouse or contact us to book an on-site inspection.
How can I place an order?
You can place an order directly through our website, over the phone, or by visiting our warehouse. For large or custom orders, feel free to contact our team for a personalised quote.
Do you offer samples?
We currently don’t offer free samples, but we welcome you to inspect the products at our warehouse. We also have display kits to help you compare different finishes and materials.
What payment methods do you accept?
We accept EFT (bank transfer), debit/credit cards, and PayPal. For in-person purchases, we also accept tap-and-go payments via our mobile POS.
Can I return or exchange products?
Yes, unused products in original condition can be returned within 14 days. Return shipping costs may apply. Please contact us for return authorisation.
Products
Will PureSolid decking get too hot under the sun?
Our decking is designed to handle the heat. Thanks to its advanced composite structure and Proshield Premium® surface, PureSolid stays noticeably cooler than traditional composites, offering a more comfortable surface underfoot even on the hottest summer days.
How should I care for my PureSolid decking?
PureSolid decking is low-maintenance by design. Just rinse with water and mild soap to remove dirt or debris. There’s no need for staining, oiling, or sealing. For best results, avoid harsh chemicals and check joints occasionally to ensure proper drainage and expansion.
How strong and long-lasting is PureSolid decking?
PureSolid products are built tough. Made from high-quality wood-plastic composite, our decking resists moisture, warping, and daily wear — even in harsh conditions. Backed by a 25–30 year warranty, it’s a reliable solution for long-term outdoor use.
Is it safe to use PureSolid decking near pools or in wet areas?
Yes, absolutely. Our decking features a slip-resistant texture that provides extra grip in wet conditions. It's an ideal choice for pool surrounds, garden paths, and other outdoor areas where safety matters.
Do you offer samples?
We currently don’t offer free samples, but we welcome you to inspect the products at our warehouse. We also have display kits to help you compare different finishes and materials.
Will the colour fade over time in the sun?
PureSolid decking is engineered with UV-stabilised capping, protecting it from fading, cracking, or discoloration. You’ll enjoy lasting colour vibrancy and structural integrity even under harsh Australian sunlight.
Is PureSolid decking scratch-resistant and pet-friendly?
Yes. The outer layer of our decking is built with high-resistance materials that help prevent scratches and surface damage. It's a great choice for families with pets or high foot traffic — maintaining a clean, polished look over time.
What’s the difference between hollow and solid WPC decking?
Hollow decking is lightweight, cost-effective, and easy to install — ideal for low-traffic areas.
Solid decking offers greater strength and load-bearing capacity — perfect for high-traffic zones or elevated decks.
Get in touch
Have questions about your order, or a general enquiry?